Almacén

The method

At Almacén de Idiomas, we have developed a system that promotes collaborative learning between students and tutoring teachers or language specialists in a specific area. We prioritize identifying the needs of each individual and providing tailored advice to ensure that their time with us is productive. Our method is registered with DNDA (Dirección Nacional de Derecho de Autor) in Argentina.
We offer personalized classes based on individual levels, interests, and age ranges. We also adapt the course material to suit individual, group, or corporate needs.

Me

Uno a uno

We

Grupos de 5 personas

Team

Empresas u oficinas de trabajo.

We advise you on the option that best suits your needs.

Meet our team

The Team

We are a team that brings together the 5 values of Almacen de Idiomas:

  • Excellence 
  • Teamwork
  • Leadership
  • Service to others 
  • Academic achievement

We are on the right track and our internal cooperation with partner institutions or companies specialists in languages makes us part of something bigger: improving education in Argentina and the world.

Be part of Almacén de Idiomas

You can send us your CV by clicking on the button or to our email: almacendeidiomas0@gmail.com

Frequently Asked Questions

The process of entering requires following seven specific steps, which are listed below.

1. Please make contact by:

  • To get in touch, simply head to the "Contact" section and provide your personal information along with your inquiry details.
  •  enviar un mensaje vía WhatsApp a +54 11 62412340 dejando nombre completo y correo electrónico que Almacén de Idiomas utilizará para enviar la información pertinente.

2.The client is sent an automatic email requesting a level test and scheduling a free video consultation.

3.After the counselling session, the client receives a second email from Almacén de Idiomas containing all the information related to the suggested course and the enrollment steps, as well as a summary of the meeting.

4.The client fills out a registration form, agrees to the service's terms and conditions, and pays using available payment methods.

5.The client submits an email to the administration containing all the necessary information. I will ensure that there are no spelling, grammar, or punctuation errors in the email.

6.Upon registration, the client will receive a welcome email from the administration team. Any spelling, grammar or punctuation errors will be corrected.

7.The client is sent a fourth and final email containing links to access their classes.

Enrolments are open throughout the year, except for the end-of-year holidays when Almacén de Idiomas typically closes for four weeks between December and January. Classes begin gradually, with some timetables available between January and February. From March onwards, we will extend the availability of plans to provide you with more options to choose from.

Our payment plan requires a monthly subscription fee which is due on the 1st day of every month.

The client takes a level test because it helps to approximate their language proficiency level. This way, they can be placed in the most appropriate class without wasting time and money. The link to the level test can be found in the first contact email from Almacén de Idiomas to the client. To attend our classes, you will need the following tools: - A computer (preferably) or a mobile phone/tablet. - A notebook for taking notes. - Bibliographic material in digital or paper format. - A Gmail email address. - The educational platform that we indicate for the class.

Almacen de Idiomas holds a trademark registration in Argentina under number 3.056.305, in class 41 of the National Institute of Industrial Property's (INPI) nomenclature of trademarks. The six study plans offered are registered with the National Directorate of Copyright (DNDA) in Argentina and are the sole creation of the founder, María José Lencina, including their names and the content of each plan.
Almacen de Idiomas is an associate member of the Argentine Chamber of Vocational Training and Job Training, and the level certificates earned from the completion of courses are granted by this organization.
While certificates with an international scope are only granted by authorized examination centres in the world, Almacen de Idiomas offers preparation, training and support for individuals to be evaluated by an external entity. In the case of TRINITY College London international exams, Almacen de Idiomas is an authorized online centre under number 70857.

In order to participate in the class, students must have a device such as a computer, phone or tablet. Notes may be taken in a notebook and bibliographic material should be available in digital or paper format. The use of Gmail and the recommended educational platform is also encouraged.

If you have technical problems, we suggest having everything in place a few hours or days before the platforms for access to the class. In case you need help, you can communicate via WhatsApp to our number, where we will guide you. It is important that you do this hours before the class in order to take advantage of it.

In case of a missed class due to connection problems, we highly encourage communication between our students and their tutor teachers. At Almacén de Idiomas, we recommend that the student communicate with their tutor teacher via email or WhatsApp to receive the contents learned during that class and catch up for the next one. This will ensure that the student is up-to-date and doesn't fall behind on their language learning journey.

If the client pays and starts the classes but cannot continue due to personal problems, Almacén de Idiomas does not refund money in these cases. Therefore, it is suggested that the client enrols and starts once they have their timetable available and the certainty that they will be able to take the months they consider necessary.

A refund and/or change (subject to availability of places by the company) can only be made within the first 6 classes of the chosen course, and only for reasons of non-conformity associated with the academic methodology of Almacén de Idiomas. If more than 6 classes have been completed since the purchase, no refund and/or exchange of any kind will be offered.

If you would like to request a refund, please navigate to the "contact" section of our website and send a message with "refund" in the subject line. This message will be received by both the Academic Manager and Administrative Manager, who will assist you with the refund process. Thank you for your understanding.

To request this benefit, the client must write the message in the "contact" section of the website indicating the subject "refund", the person responsible for administration will contact the client as soon as possible.

When you send a request to Almacén de Idiomas, you can expect to receive a reply immediately or within a period of less than 24 working hours. The person in charge of administration will contact you by email to inform you that the request has been received and to request further information. You will also receive a message by WhatsApp to be informed of the email's arrival so that you can proceed to verify and respond to it.

Once Almacén de Idiomas receives the client's response, they proceed to analyze whether a refund is appropriate.

In all cases, Almacén de Idiomas:

  •       will inform the client of the status of the procedure
  •       and the process closure.

If a refund does not apply, the customer will also be notified via email.

Criteria for Refunds At Almacén de Idiomas, we strive to provide the best language-learning experience to our clients. However, we understand that there may be situations where a refund is necessary. Please find our refund policy below: Eligibility for Refunds and Exchanges:

Customers who are dissatisfied with the teaching system, methodology, or teachers are eligible for refunds and exchanges.

- A full refund will be given if the client's expectations are not met within the first three lessons.

A partial refund will be given if the client's expectations are not met within the fourth and sixth scheduled lessons, regardless of whether or not the client has participated in the agreed lessons.

Clients with Own Problems:

No refund will be given even if there is a notice from the client for

difficulties with the time/day assigned to the class. In such cases, the client can request a change of time/day, subject to the availability of Almacén de Idiomas.

If there is availability, the class schedule will be changed. If there is no availability, the client will not be eligible for a refund.

The client regrets starting or continuing with the classes. We hope this policy provides clarity on our refund process. Please note that all refund requests must be made in writing to our customer service team.

If a customer overpays by mistake,

the excess amount is taken as a credit balance for the next fee. This means that the customer's account will show a positive balance that can be applied to the next payment due. It is important to note that the credit balance cannot be refunded to the customer, but it can be used to pay for future fees. If the customer has any questions or concerns about their account balance, they should reach out to the administration for assistance.

Once the request for a refund due to non-conformity is received, we will send an email to acknowledge that we have received the notification. After 72 working hours, we will inform you whether the refund has been approved or rejected.

If the refund is approved, the financial entity will automatically apply the credit to the original payment method. The timeline for the availability of the money to the client will depend on the specific policies of the financial entity, but typically it can take a few business days for the refund to be processed and for the funds to become available.

Overdue or missing reimbursements:

If the refund has been approved by Almacén de Idiomas and it does not impact the customer's account, no further action is needed from the customer's end. However, if the refund has not been received, the customer can check their bank account and contact the bank or credit institution with which the payment was made. It is possible that it may take some time before the refund is officially issued.

These policies apply to any customer who starts a new programme at Almacén de Idiomas.

Global Citizen

From language teaching to cultural immersion trips.

Tailor-made

Tailor-made classes for different levels, interests, and age ranges.

The right price

With fees that are adapted to the frequency of lessons taken by the student.

Own method

The method has its own registration at the DNDA (Dirección Nacional de Derecho de Autor) throughout Argentina.

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